A New Patient Management Solution for Specialty Pharmacy Programs
Clearway Health replaced an off-the-shelf tool with Charter, a proprietary, cloud-native patient management system built on AWS. New client implementation and onboarding is now 99% faster.
A system built for specialty pharmacy, not adapted to it
Clearway Health, a specialty pharmacy services company based in Boston, partnered with HatchWorks AI to build Charter, a proprietary patient management system (PMS) engineered to meet the unique demands of specialty pharmacy workflows. Charter replaces a simpler system that limited customization and innovation.
By leveraging AWS infrastructure, Clearway Health now possesses a flexible, scalable solution that offers pharmacy and operations teams a more efficient and insightful approach to patient management and engagement.
Teams were adapting their workflows to fit the tool
Clearway Health previously relied on a commercially available software tool that constrained customization and forced their teams to adapt workflows to fit the tool. This hindered innovation, created data segmentation, and required time-consuming manual updates.
The platform had to
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Optimize specialty pharmacy workflows
Built around the specific workflows of specialty pharmacy programs.
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Provide role-based workflows and task-based queues
Standardized processes and enhanced operational oversight.
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Reduce complexity, accelerate onboarding
Faster onboarding of new clients with less operational overhead.
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Improve the user experience
So specialty pharmacy teams spend more time on patient care.
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Enable enhanced clinical assessments
Along with patient education assets.
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Deliver embedded data visualization
Industry-leading visualization capabilities inside the platform.
Align the teams, choose the cloud, then iterate
HatchWorks AI aligned Clearway Health's clinical and operations teams around a vision for a custom, cloud-native PMS. Through workshops and collaborative architecture sessions, AWS was chosen for its long-term scalability, cost efficiency, and seamless integration with existing enterprise applications. Development then proceeded iteratively.
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Architecture and infrastructure
Designed for modularity, real-time data synchronization, and secure integration with other systems.
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Data integration and workflow design
Workflows to support patient engagement, prior authorization tracking, financial assistance, and care plan updates.
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UI/UX design
User research led to an intuitive interface that reduces manual entry, streamlines task prioritization, and centralizes information.
Onboarding 99% faster, and a platform Clearway Health owns
Charter revolutionized how Clearway Health delivers specialty pharmacy services.
Efficiency and scalability
Implementation and onboarding of new clients is 99% faster, drastically reducing operational overhead and accelerating time-to-value for clients.
Granular data insights
Unified and enriched datasets give leadership a bird's-eye view of performance metrics, connecting outcomes directly to medications and improving strategic decision-making.
User experience and engagement
A seamless interface that prioritizes tasks and reduces manual input, freeing teams to spend more time with patients. Early feedback was overwhelmingly positive.
Future-ready platform
Built on AWS, the extensible architecture allows new features, integrations, and analytics enhancements.
Customization constrained; teams adapted their workflows to fit the tool
Data segmentation and time-consuming manual updates
Innovation hindered by the limits of a generic system
Role-based workflows and task-based queues built for specialty pharmacy
Unified, enriched datasets with real-time synchronization and embedded visualization
New client onboarding 99% faster on an extensible AWS platform
The headline number
Implementation and onboarding of new clients is 99% faster with Charter.
That reduction drastically lowers operational overhead and accelerates time-to-value for every new hospital or health system Clearway Health brings on.
The stack
About the work
About Clearway Health
Clearway Health partners with hospitals and health systems to enhance specialty pharmacy services, improve patient access to medications, and drive financial growth. It streamlines operations, reduces administrative burdens, and ensures patients receive timely, affordable, and effective treatment through innovative technology and an embedded care model.
HatchWorks AI turns AI into ROI by automating key business processes, transforming data, deploying intelligent agents, and shipping AI-powered products that deliver measurable results. Its proprietary Generative-Driven Development methodology is a repeatable path from idea to production, blending AI, agents, and engineering to ship faster with less risk.
Outgrowing the tool your teams work around?
See how HatchWorks AI builds purpose-built platforms that fit the workflow instead of forcing it.