Reimagine how work gets done with AI.
Redesign workflows from first principles, then build AI agents that can reason, take action, and work across your systems.
What agentic automation delivers
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Faster Execution
Reduce manual work, handoffs, and waiting across complex processes.
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More Capacity
Let AI handle more of the execution so people can focus on decisions and exceptions.
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Better Workflows
Redesign the process around what AI can do today instead of automating yesterday's way of working.
Do not automate a bad process faster.
Traditional automation often starts with the existing workflow and looks for steps to automate.
We start with the outcome.
Why does each step exist? What can AI now handle? Where do people still add value? What can disappear entirely?
Then we design the workflow around the best division of labor between people and AI.
- 01Receive requestManual stepTriage and classify
- 02Log in trackerManual stepNo longer needed
- 03Look up order dataManual stepReal-time system pull
- 04Draft replyManual stepAccurate, on-brand
- 05ReviewManual stepExceptions only
- 06SendManual stepQuality-checked
- 07Manual follow-upManual stepHandled in the loop
Where we put agents to work.
Sales & Go-to-Market
Research, account planning, lead qualification, outreach, proposals, and sales operations.
Customer Service
Resolve requests, gather context, take action across systems, and escalate when human judgment is needed.
Finance & Back Office
Handle document-heavy workflows, reconciliation, reporting, approvals, and repetitive operational work.
Analysis & Decision Support
Research, synthesize information, evaluate scenarios, and prepare recommendations for complex decisions.
Knowledge Work
Find information, generate deliverables, coordinate tasks, and move work across teams and systems.
Customer-Facing Workflows
Build agentic experiences that can guide users, complete multi-step tasks, and take action on their behalf.
Build agents that do more than answer questions.
Agentic systems combine reasoning with the ability to act.
Understand
Use company knowledge, data, and context to understand what needs to happen.
Decide
Reason through the task and determine the next best action within defined guardrails.
Act
Use tools, APIs, and business systems to complete real work.
Coordinate
Manage multi-step processes, work with other agents, and involve people when judgment or approval is required.
Case study
Mid-cap manufacturer · Inside sales
Tens of thousands of customer emails a month, answered with a multi-agent system.
47% of response-worthy emails automated.
A mid-cap manufacturer was receiving tens of thousands of customer emails each month, consuming the capacity of its seven-person inside sales team.
HatchWorks redesigned the workflow around AI, building a multi-agent system that determines what needs a response, pulls real-time order data, drafts accurate replies, applies quality checks, and keeps people involved for higher-value requests.
Read the Email Automation Case Study →- 47%Of response-worthy emails automated
- 7 person teamFreed to focus on more complex customer needs
- Up to 70%Send-ready responses for routine inquiries
How we redesign and automate work with AI.
Engage us at any point or across the full lifecycle.
AI Strategy (GenROI)
Find the work worth reimagining.
Identify and prioritize workflows where agentic AI can create the greatest business value.
Explore AI Strategy → STEP 02AI-Driven Development (GenDD)
Build the new way of working.
Use our AI-native development methodology to design, build, test, and deploy agents and workflows with senior practitioners directing the work.
Explore AI-Driven Development → STEP 03AI Change Management (GenEQ)
Make the change stick.
Redesign roles, establish governance, and drive adoption as AI takes on more of the work.
Explore AI Change Management →Bring in the capabilities your automation needs.
Agentic Automation can stand alone or connect with other AI capabilities based on the workflow.
Intelligence Layer
Give agents the context they need.
Connect agents to trusted company knowledge, systems, models, and tools.
Explore Intelligence Layer →Data Modernization
Give agents data they can trust.
Make the right business data accessible, governed, and ready for AI.
Explore Data Modernization →Model Fine-Tuning & Optimization
Use the right intelligence for the work.
Choose, specialize, and orchestrate models based on performance, economics, and business requirements.
Explore Model Fine-Tuning & Optimization →Built by a pure-play AI partner. AI is all we do.
We bring strategy, workflow design, engineering, data, and AI expertise together to build agentic systems that work inside your business, not just in a demo.
Our teams work across OpenAI, Anthropic, Google, Databricks, open models, and your existing technology stack.
Build a better way to get work done.
Start with the outcome, rethink the workflow, and put AI to work where it creates the most value.