COX2M
Helping Deliver Real-Time Fleet Insights With Retrieval-Augmented Generation (RAG)
- RAG as a Service
- Product discovery
- Natural language processing
- Real-time data analytics
- Cloud infrastructure design
- Scalable AI integration
- UI/UX design and development
HATCHWORKS TEAM
Overview
Cox2M, a leading provider of commercial IoT solutions headquartered in Atlanta, GA, partnered with HatchWorks AI to develop the Kayo AI Assistant for their fleet management customers.
The assistant provides real-time trip analysis and fleet metrics through HatchWorks AI’s RAG as a Service allowing fleet managers to use natural language, for easy and accurate access to complex data for a wide range of use cases.
The Challenge
Cox2M wanted to offer its customers real-time fleet insights and metrics within their existing IoT solution.
However, as their customer base grew, the development of real-time data reports became increasingly complex and resource-intensive.
Aggregating and presenting vast amounts of fleet data—such as mileage, hard braking, and trip start/end times—in a user-friendly format was a challenge that Cox2M sought to address with the Kayo AI Assistant.
Cox2M needed to offer its customers:
Real-time fleet metrics without prolonged development cycles.
Simplified access to data such as trip start/end times, hard braking, and total mileage for tax purposes.
A user-friendly interface capable of delivering accurate, real-time responses using natural language processing.
the process
Cox2M’s journey started with the Gen AI Innovation Workshop, where HatchWorks guided their team through identifying key opportunity areas where generative AI could drive value.
This workshop helped Cox2M establish a clear vision for the Kayo AI Assistant and align the entire team on the use of AI to address complex data challenges and streamline fleet data access in a secure fashion.
Following this, HatchWorks AI worked closely with Cox2M to design and develop the Kayo AI Assistant, which leverages an advanced approach known as Retrieval Augmented Generation (RAG) connecting an LLM to their fleet data securely. This enabled users to ask questions of their data through natural language for real-time, accurate responses to their fleet queries.
By collaborating on infrastructure, architecture, and UI/UX considerations, the HatchWorks AI and Cox2M teams ensured the solution was scalable, flexible, and cost-effective across cloud platforms like Google Cloud and Vertex AI.
The Outcome
This real-time, automated assistant has significantly reduced development time, providing a scalable platform that allows Cox2M to continuously expand functionality as new use cases arise.
By integrating the assistant into Cox2M’s Kayo platform, customers can now easily access real-time fleet insights, resulting in time and resource savings across their operations.
Additionally, the platform’s cost-effective and flexible infrastructure ensures scalability across different cloud environments, making it a valuable tool for attracting new customers while retaining existing ones.
HatchWorks AI’s Gen AI Innovation Workshop has transformed how we think about Gen AI by getting our entire team on the same page and speaking the same language. It is the jumpstart we needed to help us identify and start building POCs for Gen AI use cases across our business
Matthew Shorts
Chief Product & Technology Officer at Cox2M
The Kayo AI Assistant stands out not only for its technical innovation but also as a sales tool for Cox2M, offering real-time, automated responses and delivering high value to their expanding customer base.
About COX2M
Cox 2M delivers connected IoT solutions that help businesses improve operations and make data-driven decisions. Their offerings include LotVision, an intelligent lot management system providing real-time location and vehicle data to streamline operations, GearTrack, a secure supply chain monitoring solution designed to prevent loss and waste, and Kayo, a vehicle GPS and health solution that boosts productivity for small fleet owners. With a focus on innovation, Cox 2M partners with companies to tackle business challenges and improve efficiency using scalable, real-time data solutions.
