RAG | HatchWorks

Tailor-Made AI Using Your Proprietary Data

Our enterprise-ready Retrieval-Augmented Generation (RAG) as a Service solution integrates your structured and unstructured data with AI to create tailored, AI-native experiences.

The Problem with Generic AI Models

Your Data is Your Differentiator

LLMs are powerful, but they’re missing one critical component: access to your data. Without your company’s proprietary data, AI responses become inaccurate and generalized.

Training a model on your data is not only cost-prohibitive, it is out of date as soon as new data emerges.

Alternatively, connecting your data directly with LLMs and third-party platforms can create a privacy and security nightmare.

That's where RAG as a Service comes in

Power your data with any LLM securely on your infrastructure. RAG as a Service uses your proprietary data to provide accurate, context-aware responses boosting productivity.

Democratize insights for all

Empower everyone in your organization with relevant, accurate, and real-time insights through natural language.

Talk to your data in real-time

Turn your unstructured data, like PDFs and images, into interactive experiences serving real-time, actionable insights

Prevent AI hallucinations

Keep AI hallucinations at bay by retrieving the most relevant and up-to-date information based on your data.

Create personalized experiences

Enable permission-aware access controls creating tailored responses based on your role and what you have access to.

Secure your data

Maintain control of your proprietary data, ensuring privacy and security without third-party exposure.

Reduce the cost of AI

Save on expensive training and regular fine-tuning costs with an AI solution that seamlessly integrates with your existing data.

How RAG as a Service works

Our RAG as a Service dynamically retrieves information using LLMs, ensuring responses are relevant and real-time without the need for extensive training on company data.

The solution can be hosted in your private cloud or on-premise, offering flexibility and security.

Empower Your Teams with Dynamic Cross-Platform Workflows

Boost productivity by integrating AI across your digital ecosystem for seamless cross-platform workflows, eliminating the friction of switching between databases, CRM and ERP systems, document repositories, and more.

All companies are data companies, and all data companies should be AI-powered.

Cox2M's AI Breakthrough in Fleet Management

Challenge: Cox2M aimed to create a Generative AI trip analysis assistant for their Kayo fleet management customers, providing real-time, accurate natural language responses about complex fleet data.

Solution: HatchWorks AI developed the Kayo AI Assistant by implementing RAG as a Service enabling customers to get real time insights about their fleet through natural language.

Results: The scalable, cost-effective system was delivered on time, enabling easy implementation and scaling across cloud platforms, enhancing fleet management.

Secure and Certified with SOC 2 Type I and HIPAA

At HatchWorks AI, trust and compliance are paramount. We adhere to the highest security standards, evidenced by our SOC 2 Type I and HIPAA certifications.

These certifications, verified through independent audits, ensure our systems are secure and your data is protected under strict privacy regulations. Stay informed with our real-time TrustCloud compliance program.

Industry Use Cases

AI-Driven Data Unification for Smarter Solutions

Healthcare

Great healthcare solutions start with great data. Our AI tools ensure data lineage, quality, and privacy, powering a comprehensive set of tools to deliver any healthcare use case.

Personalized Treatment Plans: Retrieve patient data and the latest medical research to generate customized treatment recommendations.
Diagnostic Assistance: Access and summarize vast medical literature to support accurate diagnoses of complex conditions.
Streamlining Documentation: Retrieve and generate necessary documentation, reducing administrative tasks for healthcare providers.

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Financial Services

Optimize your financial services with intelligent AI. Integrate customer profiles, market trends, and proprietary research to enhance your financial services. Our AI tools streamline workflows and ensure accurate, real-time data processing.

Customer Advisory: Provide personalized financial advice by integrating customer profiles with market trends and proprietary research.
Fraud Detection: Enhance fraud detection by retrieving and analyzing transaction data and known fraud indicators.
Real-Time Market Analysis: Retrieve and analyze real-time data from financial news, stock markets, and economic reports.

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Retail

Transform your retail operations with AI-driven solutions. Enhance customer satisfaction and operational efficiency with AI-powered tools that provide real-time insights and personalized recommendations.

Personalized Product Recommendations: Retrieve customer browsing history, purchase behavior, and preferences to generate highly personalized product recommendations, increasing cross-sell and upsell opportunities.
Dynamic Pricing Strategies: Analyze real-time market data, competitor pricing, and sales trends to adjust pricing dynamically, optimizing revenue and competitiveness.
Inventory Management Optimization: Retrieve and analyze sales data, seasonal trends, and supply chain information to forecast demand accurately and optimize inventory levels, reducing stockouts and overstock situations.

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Education

Create adaptive and interactive learning experiences that respond to student progress and preferences, ensuring optimal educational outcomes.

Adaptive Learning Platforms: Create adaptive learning experiences by retrieving data on student interactions, performance, and learning preferences to dynamically adjust content and assessments.
Interactive Learning Modules: Provide personalized and interactive learning experiences based on student progress and preferences.
Personalized Learning Pathways: Recommend learning pathways and training programs based on student performance and goals.

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Domain Use Cases

Harness AI to Optimize Every Aspect of Your Business

Customer Service

Leverage AI to provide context-aware, personalized, and efficient customer service solutions that improve satisfaction and operational efficiency.

Context-Aware Responses: Generate tailored responses by retrieving historical interactions and relevant documentation.
24/7 Support with Chatbots: Provide round-the-clock support with AI chatbots retrieving and generating responses in real-time.
Predictive Issue Resolution: Predict and address potential issues by analyzing customer data and usage patterns.

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Sales

Utilize AI to streamline sales processes, enhance customer engagement, and drive revenue growth with precise, data-driven strategies.

Prospect Research: Provide detailed profiles of potential clients by pulling information from various sources.
Automated Lead Scoring: Retrieve and analyze data to score and prioritize leads based on conversion likelihood.
Customized Sales Proposals: Generate personalized sales proposals by retrieving relevant data on prospects.

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Human Resources

Enhance HR operations with AI-driven tools that optimize recruitment, onboarding, employee engagement, and more.

Candidate Screening and Ranking: Shortlist candidates by retrieving and analyzing resumes and public profiles.
Personalized Onboarding Assistance: Compile onboarding documents and create personalized onboarding plans for new hires.
Pulse Surveys and Feedback Analysis: Analyze employee surveys and feedback to gauge sentiment and engagement levels.

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Operations

Leverage AI to provide context-aware, personalized, and efficient customer service solutions that improve satisfaction and operational efficiency.

Demand Forecasting: Retrieve historical sales data, market trends, and external factors to generate accurate demand forecasts.
Predictive Maintenance: Analyze historical maintenance records and sensor data to predict potential failures and schedule proactive maintenance.
Fleet Management: Integrate data from vehicle telematics, maintenance records, and fuel consumption logs to improve fleet efficiency.

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Marketing

Enhance your marketing efforts with AI tools that provide personalized, data-driven insights for more effective campaigns.

Campaign Management: Retrieve data on past campaign performance, customer demographics, and market trends to optimize strategies.
Audience Segmentation: Retrieve and analyze customer data to segment audiences more accurately.
Real-Time Personalization: Deliver personalized content and recommendations by analyzing customer behavior data.

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Engineering & IT

Leverage AI to streamline development processes, enhance security, and improve system performance with intelligent insights.

Code Generation and Debugging Assistance: Connect to code base to provide relevant code generation and debugging assistance.
System Monitoring and Alerts: Analyze system logs and performance data to generate real-time alerts and insights.
Security Threat Detection: Analyze security logs and threat intelligence to identify and mitigate cybersecurity threats.

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How to start

Needs Assessment and Discovery

Meet with our team to discuss your specific needs, challenges, and desired outcomes. We will outline a tailored solution that aligns with your business objectives.

Data Integration Planning

Conduct a data audit to identify integration needs. Develop a strategy for seamless data integration.

Implementation and Launch

Set up and configure the RAG solution. Perform LLM integration, model fine-tuning, and data integration. Conduct rigorous testing to ensure accuracy and reliability.

Ongoing Support

Offer ongoing managed service support. Provide routine updates to the LLM as new models become available.

Who This Solution is For

No matter your digital maturity, this solution is for you.

Our cross-industry solution meets you where you are in your digital journey. Take action on your data; extract insights from your operational systems; seemlessly integrate with your third party SaaS products.

Turn your data into a differentiator

Access the power of AI in your enterprise with RAG as a Service