Spring Hills​

Defining and designing a population health platform from scratch​

  • Product discovery
  • User flows and task definition
  • Prototyping
  • UX design
  • UI design
  • Design system creation

HATCHWORKS TEAM

Product Strategist, UX Designer, Solution Architect, Client Engagement Lead

Overview

In early 2020, HatchWorks partnered with Spring Hills to strategize, design and develop a population health software platform that would scale with the organization over time and meet its long-term business needs.

The two organizations kicked off their working relationship by defining the business case and market opportunity as well as understanding the nursing staff and patient management process.

From there, HatchWorks created a proof of concept, product roadmap, wireframes as well as an interactive prototype. The solution was implemented in September 2020.

The Challenge

Spring Hill’s implementation of their population health program first began by defining the assessments and workflows necessary to positively impact patient outcomes. These workflows resulted in tasks for the medical team that were initially managed in spreadsheets, and assessments that were managed as static documents.

As their medical team grew, Spring Hills soon realized that relying on static documents was not sustainable and a more automated system was needed to manage patient information and clinical tasks.

Whiteboard with initial mapping of opportunities, pain points, goals and data.

the process

HatchWorks partnered with Spring Hills to design and build their population health solution to support configurable workflows based on user roles and medical scenarios, as well as to support different types of health system customers and patient care periods.

HatchWorks began by first interviewing Spring Hills stakeholders to understand how the solution would support their business and defining the targeted users and the critical tasks they would complete.

This work led to comprehensive user workflows and prototypes that would become the basis for the logic behind the task generating functionality as well as the UX of the application.

The Outcome​

The workflows created helped Spring Hills refine their internal processes to become more efficient. In addition, the design system established a comprehensive user experience and clean, easy-to-use interface that set the stage for the HatchWorks Engineering teams to continue development of the MVP application.

The solution was launched in September 2020 and immediately allowed Spring Hills to transition from management of patients via spreadsheet to a custom application that manages tasks and patient assessments.

To date, the application has reduced the 90 day readmission rate for the population that Spring Hills manages to under 10%, where the state average (New Jersey) is over 20%.

To date, the application has reduced the 90 day readmission rate for the population that Spring Hills manages to under 10%

About SpringHills

Spring Hills operates assisted living, home care, memory care, post acute care and skilled nursing care centers across 7 states. In addition, Spring Hills implements population health management solutions for patients within their facilities as well as patient populations managed by other health systems or payers. Spring Hills brings together medical professionals, pharmacists and social workers to provide comprehensive care for patient populations to improve value-based care metrics.

Springhills