Integrated Care Solutions (ICS)
Defining and designing a population health platform from scratch
- Product discovery
- User flows and task definition
- UX design
- UI design
- Software development
- Application support
HatchWorks partnered with Integrated Care Solutions (ICS), a startup created by National HealthCare Associates, to design and develop a flexible post-acute care management system.
The system that ICS envisioned sought to help their care management team with workflows targeted at improving patient outcomes. These outcomes related to readmissions and length of stay in care facilities. As such, the team needed a highly functional, automated, and customized solution that could adapt to unique workflows and varying customer contract needs.
Since ICS was a new startup with an evolving organization and care management approach, discovery and alignment was critical for the project team. As a first step, HatchWorks facilitated a workshop with ICS’s key stakeholders to both define user needs, and outline how specific features of the system could enable their team workflows to have a positive impact on patient results.
The care management system also needed to support several user types; from nurses who cared for patients on a daily basis and needed task prioritization, to nurse managers responsible for coordinating case workloads, to administrators who were monitoring outcomes that impacted financial contracts. This meant that many overlapping workflows had to be mapped and prioritized according to dependencies between the various user types.