Patient Management Systems are taking a giant leap forward with the launch of Charter, a proprietary patient management system (PMS) designed to transform how specialty pharmacy programs operate, scale, and deliver patient-centered care.
Developed within 11 months, Charter leverages the power of Amazon Web Services (AWS) to streamline clinical workflows, accelerate client onboarding by up to 99%, and unlock actionable insights for improved patient outcomes.
Addressing a Critical Industry Gap
Traditional patient management solutions, including legacy platforms like Salesforce, often require healthcare organizations to adapt their workflows to the tool rather than the other way around.
This “tool-first” mindset has historically stifled innovation, fragmented data, and required manual workarounds that impede clinical efficiency and timely patient engagement.
When we relied on a simpler system, we had to bend our workflows to fit the system. We lost time and the ability to strategically connect patient metrics to specific therapies. We needed a purpose-built solution that could evolve with us, rather than force us into rigid structures. My optimism and confidence in choosing Hatchworks AI as a partner has been proven. Their ability to become an extension of our team and partner with us to deliver Charter has been uniquely successful because of their team and their talent. It’s been something special.”
A Purpose-Built, Patient-First Solution
Charter emerged from a close collaboration between Clearway Health and HatchWorks AI to architect, design, and deliver a PMS aligned with real-world clinical and operational needs. By leveraging AWS, the platform ensures long-term scalability, cost-efficiency, and integration with existing enterprise applications.
Key Features & Benefits:
- 99% Faster Implementation and Client Onboarding: The new platform dramatically reduces the time to bring new clients online, improving operational agility and allowing Clearway Health to rapidly scale services.
- Logical Data Schema: Charter unifies and enriches patient data and ensures data integrity, reduces redundancy and improves performance. This allows for an improved end user experience and strengthened data to drive business insights.
- Enhanced User Experience: The intuitive interface guides specialty pharmacy teams to high-priority tasks, reducing manual data entry and paperwork. The result is more time spent on patient care, improving both patient and clinician satisfaction.
- Future-Ready Infrastructure: Built on AWS, Charter’s modular architecture paves the way for continuous innovation. The platform can easily incorporate new features, integrations, and analytics capabilities, ensuring Clearway Health remains at the forefront of specialty pharmacy care.
Transforming Specialty Pharmacy Care
Clearway Health’s roots in hospital and health system partnerships have provided a keen understanding of the challenges in specialty pharmacy. Charter’s launch symbolizes the company’s mission to build sustainable, patient-first infrastructures that enhance medication access, streamline clinical workflows, and reduce healthcare costs.
Charter isn’t just a piece of software—it’s a critical enabler of our vision to eliminate barriers to medication access and improve patient health. By aligning technology with our team’s needs and patients’ expectations, we’re raising the bar for what a specialty pharmacy program can achieve.”
HatchWorks AI’s Collaborative Approach
HatchWorks AI led the product discovery, architecture design, and iterative development of Charter. The process included collaborative workshops, cross-functional stakeholder engagement, and continuous feedback loops to ensure the platform aligned with Clearway Health’s evolving needs.
From the start, we knew this wasn’t just a technology project—it was about empowering Clearway Health to deliver optimal patient care. Our team embraced a user-centered design approach, agile development methodologies, and a future-proof architectural framework to bring Charter to life under budget and within an ambitious timeline.”
About Clearway Health
Clearway Health‘s specialty pharmacy services create sustainable assets and build lasting legacies for hospitals and health systems, providing a service that every patient deserves. Our team began at Boston Medical Center Health System, improving access to care and managing the complex medication needs of vulnerable patient populations. Equipped with this unique experience to solve challenges, Clearway Health partners with other hospitals and health systems to provide transformative specialty pharmacy services that put patients first. Our strategic partnerships build and strengthen the infrastructure for specialty pharmacy programs through improving operational workflows, implementing clinical programs, hiring and embedding skilled pharmacists and patient liaisons into the clinical team, providing proprietary software technology, unlocking drug access and leading accreditation processes. Clearway Health delivers a clinically driven service that eliminates barriers to medication access, improves the health of patients and communities, grows revenue at healthy margins for health systems, and reduces costs for patients.
About HatchWorks AI
HatchWorks AI is a digital innovation firm that builds AI-powered products and platforms to drive smarter business outcomes. With a multidisciplinary team of engineers, data scientists, UI/UX designers, and product strategists, HatchWorks AI transforms visionary ideas into enterprise-grade software solutions. Committed to delivering exceptional experiences, HatchWorks AI leverages Agile methodologies, cloud infrastructure, and cutting-edge technologies to help clients navigate digital disruption and maintain a competitive edge.
