Defining and designing a population health platform from scratch
- Product discovery
- User flows and task definition
- UX design
- UI design
- Design system creation
- Software development
- Application support
HatchWorks partnered with Spring Hills to design and build their population health solution to support configurable workflows based on user roles and medical scenarios, as well as to support different types of health system customers and patient care periods.
The two organizations kicked off their relationship with in-person workshops that were aimed at defining Spring Hills’ business case and market opportunity, as well as understanding the unique needs of their nursing staff throughout the patient management process.
From there, HatchWorks created a proof of concept, product roadmap, wireframes as well as an interactive prototype.
HatchWorks began by first interviewing Spring Hills stakeholders to understand how the solution would support their business and defining the targeted users and the critical tasks they would complete.
This work led to comprehensive user workflows and prototypes that would become the basis for the logic behind the task generating functionality as well as the UX of the application.
To date, the application has reduced the 90 day readmission rate for the population that Spring Hills manages to under 10%
Spring Hills operates assisted living, home care, memory care, post acute care and skilled nursing care centers across 7 states. In addition, Spring Hills implements population health management solutions for patients within their facilities as well as patient populations managed by other health systems or payers. Spring Hills brings together medical professionals, pharmacists and social workers to provide comprehensive care for patient populations to improve value-based care metrics.