Validating a Successful User Experience to Support MVP Development
Integrated Care Solutions launched a post-acute care management system designed and validated with its nurses before it was coded. Once teams migrated to the MVP, ICS documented an 11% average reduction in cost of care, 25% shorter skilled nursing facility stays, and 10% fewer readmissions.
A care management system that adapts to the workflow
HatchWorks partnered with Integrated Care Solutions (ICS), a startup created by National HealthCare Associates, to design and develop a flexible post-acute care management system. The system sought to help their care management team with workflows targeted at improving patient outcomes related to readmissions and length of stay in care facilities.
ICS needed a highly functional, automated, and customized solution that could adapt to unique workflows and varying customer contract needs.
Three user types, many overlapping workflows, one evolving organization
As a new startup with an evolving organization and care management approach, discovery and alignment were critical. HatchWorks facilitated a workshop with key stakeholders to define user needs and outline how features could enable team workflows to impact patient results.
The system needed to support several user types, and the many overlapping workflows were mapped and prioritized according to the dependencies between them.
Each role depends on the one before it: nurses generate the daily care record, managers balance the caseload, administrators read the outcomes.
Prototype, test with real nurses, then code
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01
Continuous stakeholder evaluation
HatchWorks engaged with ICS's executives and stakeholders to continually evaluate business needs and incorporate feedback into each iteration.
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02
User interviews as the team grew
As ICS hired more nursing staff, user interviews gathered usability feedback during ongoing development.
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03
Low-fidelity to high-fidelity prototypes
Several low-fidelity prototypes were iterated, then a high-fidelity prototype was created to outline the core workflows.
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04
A coded MVP
The validated prototype supported development of the coded MVP, which nurse teams then migrated to.
Prototypes that sold, trained, and de-risked the build
Validated UX workflows and UI designs, documented through clickable prototypes, gave ICS a comprehensive view of the product while MVP development progressed. The prototypes also served as a business development tool for prospective customers and investors, and as a training tool for onboarding new nurses.
Once the MVP was developed and nurse teams migrated, ICS documented measurable outcomes in cost of care, length of stay, and readmissions.
A shared view
Clickable prototypes showed the whole product before it was built.
A sales tool
Used with prospective customers and investors.
A training tool
Used to onboard new nurses as the team grew.
Outcomes ICS documented after migrating to the MVP
average reduction in cost of care
average reduction in skilled nursing facility length of stay
reduction in readmission rates
Bars are scaled to 100%. Cost of care and length of stay figures are averages.
About the work
About Integrated Care Solutions
Integrated Care Solutions is a technology-enabled care coordination and care management company providing patient-centered clinical solutions, innovative IT applications, data analytics, and customized advisory services to those responsible for the quality and cost of care.
HatchWorks AI turns AI into ROI by automating key business processes, transforming data, deploying intelligent agents, and shipping AI-powered products that deliver measurable results. Its proprietary Generative-Driven Development methodology is a repeatable path from idea to production, blending AI, agents, and engineering to ship faster with less risk.
Building a product your users have to trust on day one?
See how HatchWorks AI validates the experience with real users before a line of production code is written.