North American staffing leader
A New Patient Management Software Solution for Specialty Pharmacy Programs
- Full Lifecycle Software Development
- Cloud Application Services
- Product Strategy & Innovation
- UI/UX & Customer Experience
- Managed Application Services
HATCHWORKS TEAM
Product Strategists, UX/UI Designers, Software Engineers, QA Engineers, Data Experts
Overview
A leading on-demand workforce solutions firm faced increasing challenges in scaling its digital hiring experience. As competitors embraced digital-first models, job seekers and employers found the company’s manual, multi-step process cumbersome. With new leadership focused on innovation, the firm partnered with HatchWorks to modernize its product strategy, UX, and technology—resulting in a streamlined, scalable hiring platform that improved efficiency for both job seekers and employers.
The Challenge
A leading on-demand workforce solutions firm was struggling to keep pace with digital-first competitors. Their platform required multiple steps for job seekers to apply, often involving in-person paperwork—creating friction and delays in an industry where speed is critical.
For employers, the challenge was equally significant—finding reliable, high-quality talent quickly was becoming more difficult due to inefficiencies in the system.
With new leadership in place and declining revenues, the firm needed to modernize its service model, create a strong product discipline, and implement UX-focused enhancements to improve the candidate and employer experience.
the process
HatchWorks provided a dedicated team of Product Management and UX Design experts to transform the company’s product strategy and digital experience.
Key actions:
- Conducted user research, competitor analysis, and experience audits
- Established a scalable product discipline within the company
- Developed a comprehensive product roadmap aligned with business goals
- Partnered with internal development teams to ensure technical feasibility
The Outcome
By embedding best-in-class product and UX practices, HatchWorks enabled the company to rapidly evolve its hiring platform. The team streamlined workflows, eliminated friction points in the candidate experience, and optimized employer job-matching.
The new digital platform improved speed, accessibility, and automation—allowing job seekers to apply and start work faster than ever before. HatchWorks also provided ongoing product leadership to help the firm scale its internal product team.
- Launched a beta version of the modernized hiring platform
- Faster, more seamless job application process
- Improved employer access to on-demand talent
- Established an internal product discipline for long-term success
About the client
A North American on-demand workforce solutions leader, this firm connects businesses with skilled workers across multiple industries, including construction, manufacturing, logistics, and hospitality. With hundreds of branch offices across the U.S., Puerto Rico, and Canada, the company has spent over three decades optimizing workforce solutions to meet the demands of a rapidly evolving labor market.
