CLEARWAY HEALTH
A New Patient Management Solution for Specialty Pharmacy Programs
- Product Discovery & Roadmapping
- UI/UX Design and Development
- Agile Development
- MVP Development
- AI powered product development
- AI-powered quality assurance
- CI/CD
- Cloud Infrastructure on AWS
- Data Integration
- Real-Time Synchronization
- Custom Workflow Design
- Scalable Architecture
HATCHWORKS TEAM
Product Owner, Lead Architect, Senior Engineer, Data Engineer, UI/UX Designer, Project Manager
Overview
Clearway Health, a specialty pharmacy services company based in Boston, partnered with HatchWorks AI to build “Charter”—a proprietary patient management system (PMS) engineered to meet the unique demands of specialty pharmacy workflows.
Charter replaces a simpler system that limited customization and innovation.
By leveraging AWS infrastructure, Clearway Health now possesses a flexible, scalable solution that offers pharmacy and operations teams a more efficient and insightful approach to patient management and engagement.
The Challenge
Clearway Health previously relied on a commercially available software tool that constrained customization and forced their teams to adapt workflows to fit the tool.
This approach hindered innovation, created data segmentation, and required time-consuming manual updates.
Clearway Health needed a purpose-built platform that would:
Optimize specialty pharmacy-specific workflows
Provide role-based workflows and task-based queues for standardized processes and enhanced operational oversight
Reduce complexity and accelerate new client onboarding
Improve the user experience for specialty pharmacy teams, leading to more time spent on patient care
Allow enhanced clinical assessments and patient education assets
Deliver industry-leading embedded data visualization capabilities
the process
HatchWorks AI began by aligning Clearway Health’s clinical and operations teams around a vision for a custom, cloud-native PMS.
Through workshops and collaborative architecture sessions, the team established a clear plan to develop Charter with AWS as the chosen infrastructure provider—ensuring long-term scalability, cost efficiency, and seamless integration with existing enterprise applications.
With a cross-functional HatchWorks AI team, the solution took shape iteratively:
- Architecture & Infrastructure: Charter’s architecture focused on modularity, real-time data synchronization, and secure integration with other systems.
- Data Integration & Workflow Design: The team created workflows to support patient engagement, prior authorization tracking, financial assistance, and care plan updates.
- UI/UX Design: Leveraging user research, HatchWorks AI crafted a visually appealing, intuitive interface that reduces manual entry, streamlines task prioritization, and centralizes information.
Throughout the process, HatchWorks AI maintained close communication with Clearway Health’s stakeholders, ensuring the platform aligned with their expectations and set the stage for future enhancements.
The Outcome
Charter revolutionized how Clearway Health delivers specialty pharmacy services:
- Enhanced Efficiency & Scalability: Implementation and onboarding of new clients is 99% faster, drastically reducing operational overhead and accelerating time-to-value for clients.
- Granular Data Insights: Unified and enriched datasets enable leadership to gain a bird’s-eye view of performance metrics, connecting outcomes directly to medications and improving strategic decision-making.
- Improved User Experience & Engagement: Specialty pharmacy teams now interact with a seamless interface that prioritizes tasks, reduces manual input, and frees them to spend more time with patients. Early feedback was overwhelmingly positive.
- Future-Ready Platform: Built on AWS, Charter is poised for continuous innovation. Its extensible architecture allows new features, integrations, and analytics enhancements, ensuring Clearway Health stays ahead in delivering exceptional patient care and supporting evolving industry demands.
About CLEARWAY HEALTH
Clearway Health partners with hospitals and health systems to enhance specialty pharmacy services, improve patient access to medications, and drive financial growth. With a deep understanding of the complexities of specialty pharmacy, Clearway Health streamlines operations, reduces administrative burdens, and ensures patients receive timely, affordable, and effective treatment. Through innovative technology and an embedded care model, Clearway Health delivers sustainable results, helping healthcare organizations optimize their pharmacy programs and expand their impact.
